Frequently Asked Questions

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How long will it take for me to receive my order?

Since most our products drop-ship to you from our various manufacturer partners, delivery times may vary. For most in-stock items, orders should be received within 5-10 business days. Other standard items go into production when we place our order with the manufacturer. In these cases, there may be a production delay of 2-3 weeks before the order ships. On custom orders (specialty furniture, upholstered goods, etc.) manufacturer productions times vary widely, but in general, may range from 4-6 weeks. In any event, we will communicate with you to keep you advised on the status of your order.

Which methods of payment do you accept?

Visa, Mastercard, Discover

How much do you charge for shipping?

Click here to check shipping rates

Can my order be shipped to a PO box?

No, sorry for any inconvenience, but UPS and FedEx will not ship packages to P.O. boxes. The same applies to larger shipments sent via freight haulers.

Can I place my order over the phone?

Yes. Just call us at 877-534-7147 Monday – Friday 9 a.m. – 6 p.m. EST. However, messages may be left for us 24-7. If you call after posted hours, we encourage you to leave a message, and we will make every effort to return your call and assist you the same day.

How can I be sure of the quality of the product I order?

Every item we sell is guaranteed. The products we sell and the manufacturers with which we choose to work are carefully selected based on numerous factors, not the least of which is the reputation of the manufacturer, the quality of their product and how they stand by what they make. We remain dedicated to leaving customers pleased with their purchase and the value they have received.

How do I exchange or return an item?

Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at Green-Furniture.com an enjoyable one.

Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the returned item back, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

* Notice: Some products such as custom made items cannot be returned or exchanged unless item was received defective, damaged or broken.

Canceling Your Order
If you have placed an order and would like to cancel it, please call us at 877-534-7147 within FOUR hours of placing your order to cancel it free of any charges.

Please note that all orders are promptly processed on our secure merchant servers. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. Therefore, we adhere to the following policies:

If you cancel your order after the first four hours following placing your order, you will be assessed a 10% cancellation fee before credit is issued to the credit card you used at time of purchase.

Orders which are refused at delivery, for any reason other than damage to the item(s), will be assessed all applicable fees, including restocking, cancellation, and other related fees.

Don't worry! Our friendly customer service personnel will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

We accept all major credit cards